What customers say about Southern Coast Roofing

Southern Coast Roofing in Jacksonville, FL has accumulated 306 customer reviews spanning from August 2015 through May 2026, producing an overall positive sentiment rate of 98.7% and a sentiment score of 0.91, with just 1.3% of reviews negative and none rated neutral. Across all measured service and conduct dimensions, the business performs consistently at or near the top of the scale. Professionalism and conduct is the most frequently discussed aspect, cited in 258 reviews at 98.4% positive.

Technical knowledge and expertise (97 mentions, 97.9% positive), pricing and value (96 mentions, 97.9% positive), and communication and updates (95 mentions, 97.9% positive) round out the most commonly noted themes. Punctuality and on-time service (78 mentions) and cleanliness and tidiness (63 mentions) each achieved a perfect 100% positive rating. Responsiveness and speed earned 98.4% positive across 62 mentions, while courtesy and friendliness registered 98.3% across 58 mentions.

Scheduling and booking ease, the lowest-rated aspect, still came in at 92.6% positive from 27 mentions — well above the threshold for concern. Among individual technicians, Ty is by far the most mentioned staff member, appearing in 153 reviews with a 5.0 average rating. Juan is cited in 12 reviews at 5.0, and Jay in 4 reviews at 5.0.

On the service side, roof replacement leads with 83 mentions at 100% positive, followed by general roofing work (63 mentions, 100% positive), roof installation (42 mentions, 97.6% positive), roof repair (35 mentions, 100% positive), and roofing installation (16 mentions, 93.8% positive). Topic-level analysis reinforces this pattern: roof replacement and installation (128 reviews, 100% positive), professionalism and crew performance (112 reviews, 100% positive), and workmanship quality (79 reviews, 100% positive) are the three most prominent conversation clusters. Pricing and value (68 reviews, 100% positive), responsiveness and timeliness (50 reviews, 100% positive), and customer service and communication (47 reviews, 100% positive) also register uniformly positive.

Repeat business and loyalty appears as a distinct topic in 40 reviews at 100% positive, indicating a notable pattern of returning customers and referrals. The overall trend across the review period is described as stable, suggesting consistent performance rather than notable improvement or decline over time. No aspect or service category fell below the 70% positive threshold, and no meaningful negative patterns emerge from the available data.