# Customer Review Insights — Southern Coast Roofing Generated 2026-05-27 from 306 verified reviews (2015-08-29 – 2026-05-08). ## Summary Southern Coast Roofing in Jacksonville, FL has accumulated 306 customer reviews spanning from August 2015 through May 2026, producing an overall positive sentiment rate of 98.7% and a sentiment score of 0.91, with just 1.3% of reviews negative and none rated neutral. Across all measured service and conduct dimensions, the business performs consistently at or near the top of the scale. Professionalism and conduct is the most frequently discussed aspect, cited in 258 reviews at 98.4% positive. Technical knowledge and expertise (97 mentions, 97.9% positive), pricing and value (96 mentions, 97.9% positive), and communication and updates (95 mentions, 97.9% positive) round out the most commonly noted themes. Punctuality and on-time service (78 mentions) and cleanliness and tidiness (63 mentions) each achieved a perfect 100% positive rating. Responsiveness and speed earned 98.4% positive across 62 mentions, while courtesy and friendliness registered 98.3% across 58 mentions. Scheduling and booking ease, the lowest-rated aspect, still came in at 92.6% positive from 27 mentions — well above the threshold for concern. Among individual technicians, Ty is by far the most mentioned staff member, appearing in 153 reviews with a 5.0 average rating. Juan is cited in 12 reviews at 5.0, and Jay in 4 reviews at 5.0. On the service side, roof replacement leads with 83 mentions at 100% positive, followed by general roofing work (63 mentions, 100% positive), roof installation (42 mentions, 97.6% positive), roof repair (35 mentions, 100% positive), and roofing installation (16 mentions, 93.8% positive). Topic-level analysis reinforces this pattern: roof replacement and installation (128 reviews, 100% positive), professionalism and crew performance (112 reviews, 100% positive), and workmanship quality (79 reviews, 100% positive) are the three most prominent conversation clusters. Pricing and value (68 reviews, 100% positive), responsiveness and timeliness (50 reviews, 100% positive), and customer service and communication (47 reviews, 100% positive) also register uniformly positive. Repeat business and loyalty appears as a distinct topic in 40 reviews at 100% positive, indicating a notable pattern of returning customers and referrals. The overall trend across the review period is described as stable, suggesting consistent performance rather than notable improvement or decline over time. No aspect or service category fell below the 70% positive threshold, and no meaningful negative patterns emerge from the available data. ## Overall Sentiment - Positive: 98.7% - Neutral: 0% - Negative: 1.3% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 258 of 306 reviews (84.3%) - Positive: 98.4% (254 of 258) - Top phrases: "very professional", "professional", "Very professional." ### Technical Knowledge & Expertise - Mentions: 97 of 306 reviews (31.7%) - Positive: 97.9% (95 of 97) - Top phrases: "knowledgeable", "very knowledgeable", "high quality" ### Pricing & Value - Mentions: 96 of 306 reviews (31.4%) - Positive: 97.9% (94 of 96) - Top phrases: "Great price", "the price was reasonable", "Good price" ### Communication & Updates - Mentions: 95 of 306 reviews (31%) - Positive: 97.9% (93 of 95) - Top phrases: "great communication", "easy to communicate with", "very honest" ### Punctuality & On-Time Service - Mentions: 78 of 306 reviews (25.5%) - Positive: 100% (78 of 78) - Top phrases: "on time", "showed up on time", "The crew arrived on time" ### Problem Resolution & Effectiveness - Mentions: 66 of 306 reviews (21.6%) - Positive: 97% (64 of 66) - Top phrases: "No problems", "job done correctly", "no issues every time" ### Cleanliness & Tidiness - Mentions: 63 of 306 reviews (20.6%) - Positive: 100% (63 of 63) - Top phrases: "Clean up well", "Did a good job cleaning up", "Clean." ### Responsiveness & Speed - Mentions: 62 of 306 reviews (20.3%) - Positive: 98.4% (61 of 62) - Top phrases: "responsive", "Quick service", "very responsive" ### Courtesy & Friendliness - Mentions: 58 of 306 reviews (19%) - Positive: 98.3% (57 of 58) - Top phrases: "kind", "so nice", "Courteous" ### Scheduling & Booking Ease - Mentions: 27 of 306 reviews (8.8%) - Positive: 92.6% (25 of 27) - Top phrases: "clean up on schedule", "I called them and scheduled", "My roof was replaced in one day" ## Top Employees ### Ty - Mentioned in 153 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Juan - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jay - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Roof Replacement - Mentioned in 83 reviews - Sentiment: 100% positive ### Roofing - Mentioned in 63 reviews - Sentiment: 100% positive ### Roof Installation - Mentioned in 42 reviews - Sentiment: 97.6% positive ### Roof Repair - Mentioned in 35 reviews - Sentiment: 100% positive ### Roofing Installation - Mentioned in 16 reviews - Sentiment: 93.8% positive ### Roof Inspection - Mentioned in 13 reviews - Sentiment: 100% positive ### Commercial Roofing - Mentioned in 8 reviews - Sentiment: 100% positive ### Roofing Repair - Mentioned in 6 reviews - Sentiment: 100% positive ### Roof Leak Repair - Mentioned in 6 reviews - Sentiment: 100% positive ### Leak Repair - Mentioned in 5 reviews - Sentiment: 100% positive ### Roofing Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Storm Damage Repair - Mentioned in 4 reviews - Sentiment: 100% positive ### Full Roof Replacement - Mentioned in 4 reviews - Sentiment: 100% positive ### Residential Roofing - Mentioned in 4 reviews - Sentiment: 100% positive ### New Roof Installation - Mentioned in 3 reviews - Sentiment: 100% positive ### Roofing Estimate - Mentioned in 3 reviews - Sentiment: 100% positive ### Emergency Roof Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Roof Removal - Mentioned in 3 reviews - Sentiment: 100% positive ### Gaf Roofing System - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Installation - Mentioned in 2 reviews - Sentiment: 100% positive ### Re Roofing - Mentioned in 2 reviews - Sentiment: 100% positive ### Chimney Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Project - Mentioned in 2 reviews - Sentiment: 100% positive ### Skylight Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Re Roof - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Quote - Mentioned in 2 reviews - Sentiment: 50% positive ### Roofing Inspection - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Teardown - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Roof Replacement & Installation - Roof Replacement & Installation mentioned in 128 of 306 reviews (41.8%) - 100% of Roof Replacement & Installation reviews are 4 or 5 stars - Average rating in Roof Replacement & Installation reviews: 5★ ### Professionalism & Crew Performance - Professionalism & Crew Performance mentioned in 112 of 306 reviews (36.6%) - 100% of Professionalism & Crew Performance reviews are 4 or 5 stars - Average rating in Professionalism & Crew Performance reviews: 5★ ### Workmanship Quality - Workmanship Quality mentioned in 79 of 306 reviews (25.8%) - 100% of Workmanship Quality reviews are 4 or 5 stars - Average rating in Workmanship Quality reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 68 of 306 reviews (22.2%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Overall Satisfaction - Overall Satisfaction mentioned in 51 of 306 reviews (16.7%) - 100% of Overall Satisfaction reviews are 4 or 5 stars - Average rating in Overall Satisfaction reviews: 5★ ### Responsiveness & Timeliness - Responsiveness & Timeliness mentioned in 50 of 306 reviews (16.3%) - 100% of Responsiveness & Timeliness reviews are 4 or 5 stars - Average rating in Responsiveness & Timeliness reviews: 5★ ### Customer Service & Communication - Customer Service & Communication mentioned in 47 of 306 reviews (15.4%) - 100% of Customer Service & Communication reviews are 4 or 5 stars - Average rating in Customer Service & Communication reviews: 5★ ### Roof Repair & Leak Resolution - Roof Repair & Leak Resolution mentioned in 42 of 306 reviews (13.7%) - 100% of Roof Repair & Leak Resolution reviews are 4 or 5 stars - Average rating in Roof Repair & Leak Resolution reviews: 5★ ### Repeat Business & Loyalty - Repeat Business & Loyalty mentioned in 40 of 306 reviews (13.1%) - 100% of Repeat Business & Loyalty reviews are 4 or 5 stars - Average rating in Repeat Business & Loyalty reviews: 5★ ### Cleanup & Job Site Cleanliness - Cleanup & Job Site Cleanliness mentioned in 21 of 306 reviews (6.9%) - 100% of Cleanup & Job Site Cleanliness reviews are 4 or 5 stars - Average rating in Cleanup & Job Site Cleanliness reviews: 5★ ### Referrals & Recommendations - Referrals & Recommendations mentioned in 12 of 306 reviews (3.9%) - 100% of Referrals & Recommendations reviews are 4 or 5 stars - Average rating in Referrals & Recommendations reviews: 5★ ### Roof Inspection & Assessment - Roof Inspection & Assessment mentioned in 10 of 306 reviews (3.3%) - 100% of Roof Inspection & Assessment reviews are 4 or 5 stars - Average rating in Roof Inspection & Assessment reviews: 5★ ### Storm Damage Repair - Storm Damage Repair mentioned in 6 of 306 reviews (2%) - 100% of Storm Damage Repair reviews are 4 or 5 stars - Average rating in Storm Damage Repair reviews: 4.8★ ### Commercial Roofing - Commercial Roofing mentioned in 5 of 306 reviews (1.6%) - 100% of Commercial Roofing reviews are 4 or 5 stars - Average rating in Commercial Roofing reviews: 5★ ## FAQ **Q: Is Southern Coast Roofing professional?** A: Based on 258 reviews mentioning professionalism & conduct, 98.4% report positive experiences. Customers frequently mention "very professional". **Q: Is Southern Coast Roofing knowledgeable and skilled?** A: Based on 97 reviews mentioning technical knowledge & expertise, 97.9% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Southern Coast Roofing affordable and fairly priced?** A: Based on 96 reviews mentioning pricing & value, 97.9% report positive experiences. Customers frequently mention "Great price". **Q: Is Southern Coast Roofing good at communicating with customers?** A: Based on 95 reviews mentioning communication & updates, 97.9% report positive experiences. Customers frequently mention "great communication". **Q: Is Southern Coast Roofing on time for appointments?** A: Based on 78 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "on time". **Q: Is Southern Coast Roofing effective at solving problems?** A: Based on 66 reviews mentioning problem resolution & effectiveness, 97% report positive experiences. Customers frequently mention "No problems". **Q: Is Southern Coast Roofing clean and tidy?** A: Based on 63 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "Clean up well". **Q: Is Southern Coast Roofing responsive and quick?** A: Based on 62 reviews mentioning responsiveness & speed, 98.4% report positive experiences. Customers frequently mention "responsive". **Q: Is Southern Coast Roofing courteous and friendly?** A: Based on 58 reviews mentioning courtesy & friendliness, 98.3% report positive experiences. Customers frequently mention "kind". **Q: Is Southern Coast Roofing easy to schedule with?** A: Based on 27 reviews mentioning scheduling & booking ease, 92.6% report positive experiences. Customers frequently mention "clean up on schedule". **Q: Does Southern Coast Roofing handle roof replacement & installation?** A: Roof Replacement & Installation appears in 128 of 306 reviews, 100% of them positive. **Q: Does Southern Coast Roofing handle professionalism & crew performance?** A: Professionalism & Crew Performance appears in 112 of 306 reviews, 100% of them positive. **Q: Does Southern Coast Roofing handle workmanship quality?** A: Workmanship Quality appears in 79 of 306 reviews, 100% of them positive. **Q: Does Southern Coast Roofing handle pricing & value?** A: Pricing & Value appears in 68 of 306 reviews, 100% of them positive. **Q: Does Southern Coast Roofing handle overall satisfaction?** A: Overall Satisfaction appears in 51 of 306 reviews, 100% of them positive.